We've got you covered —
every step of the way.
At Spectra Baby Canada, we stand behind the quality of our products and are committed to supporting you throughout your entire breastfeeding journey.
🛡️ Start a Warranty ClaimHere for you from day one.
We're delighted to welcome you to the Spectra Baby Canada community! Your breastfeeding journey is important to us, and we're committed to supporting you every step of the way.
Whether you have a question, need troubleshooting guidance, or require assistance with a warranty claim, our team is here to help. Our customer care representatives can walk you through setup, offer tips for getting the best performance from your pump, and determine if a product issue is covered under warranty.
If an issue is confirmed within the warranty period, our team will work with you on the appropriate next steps.
What's covered under warranty?
Spectra Baby Canada stands behind the quality of our breast pumps and accessories. Coverage periods begin from your original purchase date.
All Spectra breast pump motors and units are covered against manufacturing defects for one full year from your original purchase date.
Accessories including bottles, tubing, flanges, valves, and adapters are covered for 30 days from your original purchase date.
- Accidental damage
- Improper handling or misuse
- Natural wear and tear over time
- Use in unintended ways
- Repairs by unauthorized parties
- Neglect of pump or its parts
- Failure to follow provided instructions
- Damage from external causes
How to submit a warranty claim
To start your warranty request, click the button below to complete our online form. Once submitted, please email your proof of purchase and photos of the item and the issue to warranty@spectrababycanada.com.
- ✓ Full Name
- ✓ Email Address
- ✓ Order Number
- ✓ Model Number (S1 Plus or S2 Plus)
- ✓ Place of Purchase
- ✓ Proof of purchase (receipt or order confirmation)
- ✓ Photos of the item and the issue being claimed
⚠️ Please do not discard the item before your claim is resolved. Photos of the product and the issue are required to process your claim.
Because every mom deserves peace of mind.
We know how important your pump is during those early weeks and months. That's why Spectra stands behind every product we sell — with real support from real people who care.
Have a question before submitting?
Our support team is happy to help. Reach out by email during business hours and we'll get back to you as soon as possible.